Manager Implementation Ops - Major East

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview:

The Payroll Implementation Manager will provide leadership, coaching, training, and mentoring to Team Leads and their ICs to ensure all critical aspects of the Payroll Products are set up accurately and meet the client’s expectations within the specific Service Level Agreement. The Manager is responsible for monitoring the team metrics and ensuring the Team Leads and ICs are focusing on obtaining goals. The Manager will make recommendations to leadership regarding improving processes in order to further develop and grow the department, while also focusing on the client experience.

Supporting the East Majors Region

Location: Remote 

Schedule: Monday - Friday, 8:00am - 5:00pm Eastern/9:00am – 6:00pm CST to support team in Eastern time zone. West Coast candidates are welcome to apply but with the understanding, hours need to be adjusted to support their team.

Responsibilities:

• Ensure that the client base receives the appropriate level of customer service and technical support
• Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching, and mentoring
• Work with other areas of the organization to ensure consistency in all policies and procedures
• Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps
• Develop and implement employee motivation activities and incentives
• Handle disciplinary issues as necessary
• Responsibility for interviewing and hiring candidates
• Provide positive and constructive feedback to employees while balancing ownership and continuous improvement
• Develop and motivate team members to reach departmental goals
• Works with the Department Director to plan and schedule resources

Required Experience:

• Bachelor's Degree or Equivalent Experience
• 2+ years of demonstrated leadership experience within a customer service-focused organization
• Creative and acute problem-solving agility
• Exceptional communication and influencing skills
• Excellent troubleshooting ability
• Excellent listening and communication skills
• Ability to work in a fast-paced, high-stress environment
• 1+ year(s) of Implementation or Payroll/HCM experience

Preferred Skills :

• 3+ years of demonstrated leadership experience within a customer service-focused organization
• Experience in team development and workflow process-matrix environment
• Project Management and/or Change Management
• Strong MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP
• Experience using PowerBI for reporting purposes

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com.

This role can be performed from any office in the US. The pay range for this position is $79,000 - $146,800yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.