Medallia Administrator

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

We are seeking a skilled Medallia Administrator to join our Client Experience Team. The ideal candidate will have a strong background in Customer Experience and administration of the Medallia tool. This role requires a proactive individual who takes ownership of their projects and serves as the go-to expert for all Medallia administration tasks, including lending thought-leadership across organizations on how to best leverage the platform.

Primary Responsibilities

• Administer and manage the Medallia platform to support the Client Experience Team's initiatives. Lead and execute projects related to client feedback and experience improvements using Medallia.
• Provide expert guidance and support on Medallia-related tasks and issues. Ensure data integrity and accuracy within the Medallia platform. Collaborate with the IT team on Salesforce integration, and workflows.
• Stay updated with the latest platform enhancements, industry trends, and best practices in customer experience management and feedback analysis.
• Develop training materials and provide guidance to internal stakeholders on data analysis best practices and platform functionalities.  
• Serve as a key technical lead or support on client experience initiatives, ensuring program execution aligns with Medallia configurations and best practices.
• Develop and sustain strong relationships with both internal teams and internal stakeholders, fostering trust and enhancing program success, work directly with the vendor in conjunction with Enterprise Apps team.

Requirements 

• 2+ years of experience in Customer Experience and Medallia administration - including configuration for surveys, dashboard development and text analytics programming
• Strong fluency with platform, excellent communication and interpersonal skills
• Experience working in a large, fast-paced corporate environment, preferably within the Enterprise Software industry
• Excellent communication skills - understands and can adapt to the differences in communication styles to influence and drive results.
• Expert product administrator skills, the ability to manage multiple projects and effectively prioritize, while delivering within deadlines is essential.
• An early adopter of new technology and system enhancements
• Collaborate in a team environment - can lead cross-functional meetings, while promoting inclusion and diversity
• Adaptable and flexible, with the ability to manage change successfully, and pivot when necessary.

Preferred Qualifications

• CCXP, PMP or Net Promoter Certified
• Medallia certification

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $80,000 - $110,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.