Human Resources Account Manager I

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Hours: We are seeking candidates that will be able to work shifts between the hours of 7am-7pm CST. 

Location: For external candidates, the expectation will be to work in-office (at our Schaumburg, IL, Lake Mary, FL or Meridian, ID location) five days per week for the first 18 months of employment with the chance to go to 3 days in-office depending on performance. For existing Paylocity employees, option to work hybrid/remote if tenure at Paylocity is 18 months or greater.  

Position Overview

The HR Account Manager services our emerging to mid segment clients. This position is responsible for providing HR best practice guidance, producing compliant HR deliverables and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems.   

Reports to: Lead HR Edge, Client Services Department

Primary Responsibilities

• Create new single and multi-state Handbooks, policies, salary data and Job Descriptions, utilizing the resources provided. 
• Respond timely and accurately to client inquiries and process requests for a small load of mid-tier clients, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone and email systems. 
• Complete research to assist with client issues in collaboration with HRAM II and IIIs to help resolve or provide information/resources for clients.  
• Act as liaison with Paylocity support teams to facilitate resolution of client issues regarding HR products.  
• Maintain knowledge of trends and changes in HR legislation, including local, state, and Federal regulations  
• Understand complex ideas in HR but can simplify and explain problems and solutions in terms everyone can understand. 
• Acts as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products. 
• Maintain CES, Phone Availability, Metrics as assigned. 
• Participates in Internal Team Projects, provides valuable input, owns individual tasks and deliverables for projects. 
• Become an expert on the Learning and Recruiting application features, configuration, and supported third party software. 
•  Ability to manage average of 120 client load (mid to executive level) with appropriate response time, call metrics, and provide HR policy updates with Federal, state, local legislative changes. 

Required

• High School Diploma or Equivalent required
• 1+ years Customer or client facing consultative experience required
• 1 years of general HR experience in roles such as HR assistant, HR coordinator, or HR admin required
• Excellent organizational skills and ability to work independently
• Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint 
• Demonstrated capability in problem-solving, analyzing data, collaborating within team settings, and exhibiting professionalism 
• Proficiency in navigating shifting priorities, adhering to deadlines, and flexibly adapting within a dynamic business landscape 

Preferred

• 1-3 years general HR experience in a role similar to an HR assistant, HR coordinator, or HR admin strongly preferred
• Bachelor’s Degree preferred, focus on Human Resources, Business Administration, or a related field preferred
• PHR, or SHRM-CP certification is a plus
• Demonstrated project management experience preferred

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $37,000 - $56,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.