Top-rated mobile app both admins and employees love
Paylocity vs. Rippling
Unbiased data doesn't lie: 2,300+ HR experts rate Paylocity as a market leader across seven core HCM categories.
Five Reasons Clients Prefer Paylocity Over Rippling:
1. Tools for the Modern Workforce
Paylocity delivers experiences for the next generation of workers that Rippling can't match. Our top-rated app empowers employees with flexibility and transparency — ensuring they're heard and valued.
Features
Rippling
4.8/5 Stars | Apple App Store
Rippling
4.0/5 Stars | Apple App Store
Native Rewards & Recognition to engage and retain top employees
Rippling
Online social collaboration hub for cross-company communication
Rippling
Employee Voice to collect workforce insights and generate tailored action plans
Rippling
Surveys only
In-platform candidate communication throughout recruitment process
Text and Email
Rippling
Email only
2. Superior Support and Service
We partner with clients to understand their unique needs and continually invest in superior service. Rippling takes a less personal approach with largely self-service implementation.
Features
Rippling
New customer implementation
Dedicated in-house implementation teams
Rippling
Mostly self-serve
Methods to contact customer service
Chat, email, phone
Rippling
Chat or email only
Average response time
< 1 min
Rippling
< 1 min
Customer support model
Dedicated team that knows your business
Rippling
Pooled support – assigned based on availability
Live support video calls with screensharing
Rippling
First contact resolution
85%
Rippling
< 50%
100% US-based implementation and service teams
Rippling
"Paylocity was singled out in customer comments for its responsiveness and attention to detail when it comes to customer service."
— Sapient Insights 2023-2024 Annual Survey Data, Sapient Insights Group
3. Market Leadership and Scale
As a stable and profitable publicly-traded company with a 25+ year track record, we've forged relationships with 36,000+ clients, from small businesses to large enterprises. As a startup, Rippling lacks the industry experience Paylocity customers have come to expect.
Features
Rippling
Year founded
1997
Rippling
2016
Financial structure
Public and profitable
Rippling
Private
FY23 revenue
$1.17B
Rippling
Does not disclose
Number of customers
36,000+
Rippling
Does not disclose
Scale of platform
4.3M+ daily timecard punches;
2.6M payrolls run in 2023
Rippling
Does not disclose
Ranked as enterprise and SMB leader by NelsonHall
Leader
Rippling
Not ranked
NelsonHall named Paylocity a Leader in both the enterprise and SMB markets.
— The Mid/Large category, defined as enterprises with up to 15,000 employees.
4. More Pre-Built Reports and Powerful AI
Paylocity offers more than three times as many pre-built reports compared to Rippling. We also have flexible options for custom reporting, plus powerful AI tools embedded across our platform to provide key insights.
Features
Rippling
Pre-built reports
500+
Rippling
150+
Custom cross-module reporting
Rippling
Excel functionality (e.g., pivoting, custom arithmetic, and aggregations)
Rippling
Control what data people can view and edit based on any employee attribute (e.g. role, level, etc.)
Rippling
Generative AI tools
Platform-wide
Rippling
Recruiting only
5. Seamless Process Automation and Integrations
With Paylocity workflows, you get an automation engine embedded throughout the platform to help you address fragmented processes and to improve your efficiency and accuracy. We continue to innovate in workflows with new features launching all the time.
Features
Rippling
Build unlimited workflows across platform
Included in core HR module
Rippling
Only available in Unlimited and Enterprise packages
Trigger 15+ actions (e.g. surveys, trainings, status change, and more)
Rippling
Conditionally route workflows and approvals based on pay rates, work
location, and more
Rippling
Compliance fillable forms library
Rippling
Hear From Clients Who Chose Paylocity Over Rippling
Want to Learn More?
See what makes Paylocity the most complete platform for the modern workforce.