Knowledge Transfer
Summary Definition: The process organizations use to preserve important expertise accumulated by their employees over time.
What is Knowledge Transfer?
Knowledge Transfer (KT) is how organizations avoid losing information and expertise when employees leave, retire, or are terminated. The information involved can range from technical know-how to customer preferences but always serves a vital purpose in the organization's larger operations.
Effective KT requires both well-defined processes and a rich culture of knowledge-sharing, which is why implementing a robust KT plan can require multiple steps and face multiple challenges.
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